Trust, built into how ELION handles your front office.
ELION helps service businesses use AI responsibly at the front office — answering from your own knowledge, keeping every conversation visible, handling data carefully, and escalating to a human when judgment matters. We're early-stage, and transparent about exactly how we operate.
No certifications we don't have. No claims we can't back. Just a clear picture of how we handle your data.
- Encrypted in transit & at rest
- Human escalation by design
- No shared-model training
- A clear contact for reviews
How we treat customer conversations.
Human escalation by design
When a situation needs judgment, ELION hands off to your team with full context. You're never out of the loop.
Knowledge-base grounded answers
ELION answers from the information you provide rather than guessing — and defers when it isn't sure.
Full dashboard visibility
Every call, lead, and booking is logged and reviewable, with conversation summaries so nothing disappears.
Privacy-conscious data handling
Encrypted in transit and at rest, with access controls and logically separated customer environments.
You stay in control
Your knowledge base, your workflows, your boundaries. ELION works for your team, not around it.
A clear path for security questions
A named contact for privacy, data-processing, and procurement questions — and legal documentation that's maturing in the open.
The data ELION touches.
You own your knowledge base and workflows — ELION works within the boundaries you set.
How your data is protected.
Access controls & authentication
Authentication and access controls govern who can reach data.
Logging & monitoring
Activity is logged and systems are monitored.
Regular backups
Backups help protect against data loss.
Separated environments
Customer environments are logically separated as part of the platform design.
Encrypted in transit and at rest.
Data is encrypted in transit, with provider-level encryption at rest across our infrastructure.
Where ELION runs.
ELION is built on established cloud infrastructure. Our primary data region today is US-East-1 (North Virginia). Customer environments are logically separated, and regional or dedicated hosting options will expand as our infrastructure matures.
No system is absolutely secure, and we don't pretend otherwise. Full details are in our Privacy Policy. Read the Privacy Policy
How ELION uses AI with your data.
Answers from your knowledge, not guesses
ELION is designed to respond from the business information you provide. When it isn't confident, it's built to defer rather than invent an answer.
Sensitive moments go to a human
Situations that need judgment are escalated to your team with full context.
You own your knowledge base and workflows
You decide what ELION knows and what it's allowed to do — and you can change it.
Not used to train shared models, or sold
Your data isn't used to train shared, general-purpose AI models, sold, or used for advertising.
See our Privacy Policy for the details behind these commitments.
A human stays in control where judgment matters.
ELION handles the repeatable first touch and escalates to your team — with full context — the moment a situation needs a person. Every conversation is summarized and visible in your dashboard.
- Escalation by design
- You set the boundaries
- Full visibility & summaries
Built on established infrastructure.
ELION relies on a carefully selected set of established technology providers to deliver the service securely and reliably. We keep our provider stack limited, purposeful, and reviewed as the product matures.
For current security, privacy, or data-processing questions, contact us.
Our compliance posture — honestly.
ELION is an early-stage company, and we'd rather be transparent than overstate where we are.
- We don't claim certifications we haven't earned — you won't see SOC 2, ISO 27001, or HIPAA badges here, because we won't imply an audit that hasn't happened.
- We're building toward stronger trust documentation, and this page will be updated as our policies, subprocessor disclosures, and compliance posture mature.
- Our practices are designed around GDPR, UK GDPR, and Israeli privacy law, and our Privacy Policy describes how we handle data across the regions we serve.
- For a security or data-handling review, or specific procurement requirements, contact us.
How long we keep data.
Full details are in our Privacy Policy. A dedicated Data Retention Policy is in preparation.
If something goes wrong.
We monitor our systems and maintain backups. If a data incident occurs, we're committed to notifying affected customers in line with our legal and contractual obligations. Formal incident-response documentation is being formalized as part of our Trust Center.
Security, privacy, or procurement questions?
We'll walk you through how ELION handles your data — no pressure.
Security review, procurement & general
Contact usPrivacy questions
privacy@elionagent.comData-subject & export requests
privacy-request@elionagent.comLegal, DPA & data-processing
legal@elionagent.comSecurity & privacy questions, answered.
Do you sell our data or use it to train AI?
No. Your data isn't sold, shared for advertising, or used to train shared, general-purpose AI models.
Are you SOC 2, ISO 27001, or HIPAA certified?
Not today, and we won't claim otherwise. We're early-stage and building toward stronger trust documentation. For a security review, contact us.
Is our data encrypted?
Yes — in transit, and at rest at the provider level.
Where is our data stored?
Primarily in US-East-1 (North Virginia). See the Privacy Policy for details.
How long do you keep our data?
See the retention summary above; account data is deleted within 30 days of account closure.
Can we get a DPA or run a security review?
A DPA is in preparation. For data-processing agreements or a review, email legal@elionagent.com or contact us.
Talk to us about your data-handling requirements.
We're happy to walk you through how ELION works — and answer procurement or security questions directly.
This page summarizes practices described in our Privacy Policy and Terms of Service, which are the authoritative source. Privacy Policy · Terms of Service