Overview
Trust, built into how ELION handles your front office. ELION helps service businesses use AI responsibly at the front office — answering from your own knowledge, keeping every conversation visible, handling data carefully, and escalating to a human when judgment matters. We're early-stage, and transparent about exactly how we operate.
No certifications we don't have. No claims we can't back. Just a clear picture of how we handle your data.
This page summarizes practices described in our Privacy Policy and Terms of Service, which are the authoritative source. Read the Privacy Policy · Terms of Service · Contact us about security
- Encrypted in transit & at rest
- Human escalation by design
- No shared-model training
- A clear contact for reviews
13 topics
- Governance
How we treat customer conversations.
- Human escalation by design
- Knowledge-base grounded answers
- Full dashboard visibility
- Governance
A human stays in control where judgment matters.
- Escalation by design
- You set the boundaries
- Full visibility & summaries
- Privacy
How ELION uses AI with your data.
- Not used to train shared models, or sold
- Answers from your knowledge, not guesses
- Sensitive moments go to a human
- Privacy
The data ELION touches.
- Call audio & transcripts
- AI conversation summaries
- Captured leads & bookings
- The knowledge base you provide
- Security
How your data is protected.
- Access controls & authentication
- Logging & monitoring
- Regular backups
- Separated environments
- Security
Encrypted in transit and at rest.
Data is encrypted in transit, with provider-level encryption at rest across our infrastructure.
- Infrastructure
Where ELION runs.
ELION is built on established cloud infrastructure. Our primary data region today is US-East-1 (North Virginia). Customer environments are logically separated, and regional or dedicated hosting options will expand as our infrastructure matures.
- Infrastructure
Built on established infrastructure.
- Established infrastructure providers
- Limited and purposeful vendor stack
- Provider use reviewed as ELION grows
- Compliance
Our compliance posture — honestly.
ELION is an early-stage company, and we'd rather be transparent than overstate where we are.
- Privacy
How long we keep data.
- Call audio recordings
- 12 months
- Technical logs
- 12 months
- After account closure
- Deleted within 30 days
- Security
If something goes wrong.
We monitor our systems and maintain backups. If a data incident occurs, we're committed to notifying affected customers in line with our legal and contractual obligations. Formal incident-response documentation is being formalized as part of our Trust Center.
- Documents
What we can show you today.
- Privacy Policy
- Published
- Terms of Service
- Published
- Refund & Cancellation Policy
- Published
- Cookie Policy
- In preparation
- Contact
Security, privacy, or procurement questions?
We'll walk you through how ELION handles your data — no pressure.
Security review, procurement & general
Contact usPrivacy questions
privacy@elionagent.comData-subject & export requests
privacy-request@elionagent.comLegal, DPA & data-processing
legal@elionagent.com
Security & privacy questions, answered.
Do you sell our data or use it to train AI?
No. Your data isn't sold, shared for advertising, or used to train shared, general-purpose AI models.
Are you SOC 2, ISO 27001, or HIPAA certified?
Not today, and we won't claim otherwise. We're early-stage and building toward stronger trust documentation. For a security review, contact us.
Is our data encrypted?
Yes — in transit, and at rest at the provider level.
Where is our data stored?
Primarily in US-East-1 (North Virginia). See the Privacy Policy for details.
How long do you keep our data?
See the retention summary above; account data is deleted within 30 days of account closure.
Can we get a DPA or run a security review?
A DPA is in preparation. For data-processing agreements or a review, email legal@elionagent.com or contact us.